Stephanie Marie Hayes-Hsu

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Vice-President for Information Management

Summary of Skills and Experience

Stephanie Hayes has extensive knowledge of best practices associated with the development, implementation and ongoing support of non-profit organizations. Her progressive experience includes the design, development, implementation and maintenance of easy-to-use searchable databases for storing both original internal documents and external resources on issues impacting non-profits and other organizations, such as IRS and other governmental regulations, fundraising, board governance, strategic planning, and expertise. She has been responsible for the compilation of original research and meta-studies of best practices in the non-profit arena to be distributed to consultants and clients through McKinsey and Company. In addition, she has direct experience developing the business plan and organizing resources for, and then managing the implementation of, a successful and sustainable award-winning volunteer and non-profit organization: Single Volunteers Boston. Her experience includes the development of job descriptions and training programs for management teams, conference planning, coordination of conferences and training workshops, preparation of training materials and presentations, strategic planning, and day-to-day management of programs and people in highly competitive environments.

Her formal training in the liberal arts has permitted her to expand her knowledge and experience beyond any single discipline. She is an experienced manager of knowledge and information systems from a user’s perspective instead of the gatekeeper of a library. She has become an experienced and successful author of user-friendly and easily retrievable knowledge database programs because she approaches database development from the view of the end-user, rather than the developer. She brings a fresh view to problem solving and program development because of both her training and her ability to view the consequences of actions from the perspective of the intended and unintended targets of those actions.

Experience

Big Brothers/Big Sisters of Philadelphia, Philadelphia, 2005 - Present

McKinsey & Company, Inc., Boston, MA July 1998 - 2005

Nonprofit Practice Content & Technology Coordinator (July 2000-Present)

Responsible for the development and dissemination of information and best practices regarding nonprofit activities and organizations and for the development and implementation of user-friendly searchable databases in order to retrieve that information.

Organizational Management

o Assisted in the development and launch of McKinsey’s Nonprofit Practice in 2000

Information Management

o Participated in the design and maintenance of the Nonprofit Practice website

o Participated in the design of internal knowledge databases

o Designed and populated an Access database for tracking over 1300 nonprofit clients

o Designed, populated, and managed an Access database for tracking information related to best practices for Nonprofits

o Managed the development and implementation of a database for tracking McKinsey’s experience in and knowledge of the nonprofit sector

o Designed and implemented a client team debriefing survey and database

o Developed and wrote Nonprofit Practice overview reports

o Expert knowledge of nonprofit resources (e.g., Foundation Directory Online, GuideStar, National Center for Charitable Statistics)

Communications

o Planned and organized annual global conferences

o Participated in the design and writing of a departmental newsletter

o Lead the Research and Information Nonprofit Interest Group and team meetings

o Participated in network building/support to local offices

o Managed and analyzed departmental finances, vendor relationships and contracts

o Responded to client research requests

Electric Power & Natural Gas Resource Assistant/Specialist (July 1998-July 2000)

Provided research and information on the privatization of electrical power and natural gas firms

Maintained a user-friendly Electric Power & Natural Gas Practice database and resource library

Coordinated vendor relationships, contracts, and department expenses

Aided in planning and organizing annual global conferences

Office Activity

Leader of the Boston Office Community Involvement Initiative

Coordinated partnerships with local nonprofits, plan community outreach events, manage Office Grants Program

Member of North American Knowledge Center Community Connections – Participated in developing the community outreach strategy, and a matching gifts program

Coordinated speakers, developed and led professional development workshops, and provided other professional development services for the Community of Practice for Administrators

Single Volunteers Boston, Boston, MA May 2002 – 2004

Co-founder and Director

In May 2002, a colleague and I created Single Volunteers Boston (SVB). The mission of SVB is to create a productive environment for Boston singles to connect for the benefit of the greater Boston community. SVB has developed relationships with many Boston nonprofits including the Greater Boston Food Bank, the Franklin Park Zoo, AIDS Action Boston, the Women's Lunch Place, and the Charles River Conservancy. Since our launch in September 2002, our membership has grown to over 1,300 members. As Director, my responsibilities include:

Development and implementation of annual strategic plan

Development of on-going marketing strategies

The design of current organizational structure and development of a sustainable management team (e.g., Program Director, Team Leader Coordinator, Marketing Coordinator, etc)

Overseeing the design, launch, and maintenance of website

Identifying, cultivating and sustaining nonprofit relationships

Training Team Leaders

Developing and implementing a performance management process

The American Language Academy, Rockville, MD September 1997 - July 1998

Senior Admissions Coordinator (November 1997-July 1998)

Managed admissions process of international students

Maintained student databases for tracking admissions process and enrollment

Coordinated daily correspondence with Educational Representatives from secondary schools, and universities, as well as other private ESL programs

Handled student inquiries

Communications Coordinator (September 1997-Nov. 1997)

Provided administrative support as needed for individual departments such as faxing outgoing correspondence, sorting incoming mail and faxes, and the maintenance of office equipment

Barnes & Noble Booksellers, Bethesda, MD April 1997 - October 1997

Children's Department Supervisor

Managed the hiring and supervision of 5 department staff

Planned and coordinated department calendar and events

Managed department budget

Transferred from Barnes and Noble Booksellers in Charlotte, NC (1995-1997)

Awards and Honors

Boston Event Guide – Thirty Extraordinary Bostonians, Boston, MA March 2004

Selected as one of Boston’s Thirty Extraordinary Bostonians for 2004 by the Boston Event Guide’s for founding and directing Single Volunteers Boston, a 1,300 member organization.

Education

Winthrop University, Rock Hill, SC September 1993 – December 1995

Master of Liberal Arts with an emphasis on International Relations and Psychology

Honors: Student and Graduate Assistant for the Master of Liberal Arts Program Office

University of North Carolina at Charlotte, Charlotte, NC September 1989 – December 1991

Bachelor of Arts in History

Exchange Student: 1990-1991 at Kingston on Themes, London, England

Warren Wilson College, Swannanoa, NC September 1987 – May 1989

November 27, 2004: Married Dr. Karl Hsu, M.D.

ANNOUNCING

Mira Joy-Mei Hsu
Born: September 9, 2006
12:21 pm
6 Lbs, 13 Oz
20" Tall

Sean James Derbon Hsu
Born: July 30, 2008
4:09 pm
8 Lbs, 5 Oz